Support
Questions, bug reports and licence problems go to one address and are answered by the person who wrote AFDIM.
- support@afdim.com
- Reply time
- within 1 business day
- Phone/Zalo
- 0865877769
Send what reproduces the problem
Two buttons in AFDIM collect everything needed, and both ask before they write anything.
- 1
Create a support zip
In AFDIM, open Settings › About › Support and click Create support zip…, then confirm. AFDIM saves AFDIM_support_<date>.zip on your Desktop. The zip contains the AFDIM and AutoCAD versions, your settings with layer names removed, and the logs with your Windows user name removed. It has no drawing content.
- 2
Wrong dimensions on a part? Add its geometry
Run AFDIM on the part, then click Export the last run's geometry… in the same place. For a confidential drawing, choose Reduced. It keeps the shapes and removes text, layer names and the file name. AFDIM saves the file in %TEMP%\AFDIM.
- 3
Attach both to one email
Say what you ran, what you expected and what happened. Keep the attachments under 15 MB in total. If you must send a DWG file, use WBLOCK to save only that part into a new file first.
Also include
- Your AutoCAD release and the AFDIM version from the About tab
- What was selected when you ran AFDIM
- A screenshot of the command line if AFDIM printed a message